12 Apr Service Level Agreement Caspio
Mountain View, California, July 27, 2010 – Caspio, Inc. (caspio.com), the leading online database platform for creating non-programming web applications, today announced a transition program for Intuit Quickbase customers affected by service outages and repeated downtimes over the past two months. The Special Migration Program provides Quickbase customers with an easy opportunity to replicate Quickbase applications on Caspio`s online database platform and benefit from solid reliability, performance and scale, in addition to a variety of features, flexibility and customer service that are not available with Quickbase. Caspio was founded in 2000 and without foreign investment, the industry has evolved into a thriving and profitable platform service, relying on many Fortune 500 companies, prestigious educational institutions and government agencies such as the State of California, the State of Florida and the United States Postal Service. 4. Service Agreements Organizations are encouraged to review the terms and conditions of the cloud provider, which are generally defined in agreements such as terms of use, privacy policy, service level agreement (SLA) and negotiated service agreements for regulatory requirements. Caspio provides service details on several agreements (Terms of Use, Privacy Policy and SLA) and also offers a Business Associate Agreement (BAA) for health organizations that require HIPAA compliance. During the last quarter, the Department of Health Services and Human Resources (HHS) Office for Civil Rights (OCR) published a guide on HIPAA and cloud computing. The guidelines confirm that cloud service providers (PSCs) that create, receive, maintain or transmit protected health information (PHI) are hipaa business partners and must therefore meet hipaa requirements. We reserve the right to send you account-related communications, such as service announcements and administrative messages, which are considered part of your Caspio service, and we do not offer you the opportunity to unseat. We regularly audit collected data and define data retention policies to remove data in accordance with contractual agreements, legal obligations and existing data protection laws. All intellectual property in your account belongs to you.
However, for all Caspio applications, the Caspio platform is required to operate. Our application development services are designed to create applications on the Caspio platform. Caspio is committed to maintaining sufficient insurance coverage to enable it to meet its obligations under the MAS agreement and the law. Without limitation of the above, to the extent that the MAS agreement creates a commitment: generally covered by the following insurance policies, Caspio will retain, at its own cost and cost alone, at least the following insurance covering its obligations under this agreement: (a) general commercial liability, including (i) personal injury, (ii) property damage, (iii) contractual liability coverage and (iv) personal injury amounting to at least $1 million ($1,000,000) per Action; (b) compensation for workers at legal borders; and (c) the assurance of professional liability in the event of error and omission and illegal activity in the effectiveness of services. Such insurance will carry a single limit combined per entry of as much as one million dollars (1,000,000 USD). Terms of use – The contract that governs the use of the platform account. We retain the personal data you provide to us when we need a legitimate transaction in progress, to do so (for example. B as long as it is necessary to contact you via Caspio Services, or if necessary to comply with our legal obligations, settle disputes and enforce our agreements). The guidelines also specify that covered companies and their CSPs must have a properly executed counterparty contract or agreement (BAA) to avoid potential legal problems related to computerization.